Privacy Policy

1. Information We Collect

When you use PlumbingQuotes.co.nz, we collect the following information:

• Contact Information: Name, email address, phone number, and property address when you submit a quote request
• Service Details: Information about your plumbing needs, preferred service times, and specific requirements
• Usage Data: IP address, browser type, pages visited, and time spent on our website
• Communication Records: Records of your interactions with us and plumbers through our platform

2. How We Use Your Information

We use your information to:

• Connect you with up to 3 verified, licensed plumbers in your area
• Provide you with accurate plumbing quotes and service information
• Improve our website and services
• Send you important service updates (you can opt-out of marketing emails)
• Comply with legal obligations and resolve disputes

3. Information Sharing

We share your information with:

• Plumbers: Up to 3 verified plumbers in your area receive your quote request details to provide accurate quotes
• Service Providers: Trusted third-party services that help us operate our platform (hosting, email, analytics)
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/HTTPS encryption for all data transmission
• Secure servers and databases
• Regular security audits
• Access controls limiting who can view your information

5. Your Rights

Under New Zealand privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Quote requests: 2 years from submission
• Communication records: 2 years
• Usage data: 13 months

8. Third-Party Links

Our website may contain links to third-party websites (e.g., plumber websites, social media). We are not responsible for the privacy practices of these sites. Please review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

11. Compliance

This Privacy Policy complies with the New Zealand Privacy Act 2020 and follows the 13 Privacy Principles. We are committed to protecting your privacy and handling your information responsibly.